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Transcend Insights Receives TSIA Support Staff Excellence Award for Third Year in Succession

Oct 26, 2017
By Transcend Insights
Health IT, Population Health & Wellness
Transcend Insights Takes Home CIO 100 Award

Population health management technology company recognized for its commitment to client support services

San Diego, Calif. – October 26, 2017  – Transcend Insights®, a population health management technology company, has been recognized by the Technology Services Industry Association (TSIA) for its excellence in client support services for the third year in succession. This achievement was recognized during the 2017 Technology Services World conference, held October 23-25 in Las Vegas, Nevada.

The Support Staff Excellence Center program – created by TSIA and delivered via Miller Heiman Group’s Service Ready solutions – offers a highly regarded staff development curriculum designed to inspire and propel client support service professionals. Through this training, participating organizations are eligible to receive a Support Staff Excellence Award which recognizes organizations for achieving top-tier client support services.

As a result of this program, Transcend Insights client support staff received this award by demonstrating significant improvements across key customer service metrics. This includes improvements among Customer Satisfaction (CSAT) and Net Promoter Scores (NPS), as well as reduced Case Resolution times. Through these advancements and the company’s ongoing commitment to customer service excellence, Transcend Insights is continuing to enhance its industry-leading approach to client support services.

“We’re very proud of our client support services team, which has earned this award for the third year in a row,” said Daniel Skempton, Vice President of Customer Success at Transcend Insights. “The team is committed to delivering a great experience to our clients, and this award substantiates their excellence and drive. We look forward to continued success in this program.”

About Transcend Insights

Transcend Insights®, a wholly owned subsidiary of Humana Inc. (NYSE: HUM), empowers population health management with The Platform Above—technology that rises above the data silos and connects care teams with the insights they need to succeed in a value-based care world. By leveraging its leading-edge approach to data aggregation, interoperability, analytics and user interface design, Transcend Insights provides health systems and care teams visibility into population performance to support a more proactive and coordinated approach to care. To learn more about how Transcend Insights’ technology empowers the transition to value-based care for improved population health and wellness, visit:, @Transcend_Care, LinkedIn, Facebook and Google+.

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

About Miller Heiman Group

Miller Heiman Group is one of the largest professional services providers in the world designed to help organizations sell more and service better. Many of the largest and most respected brands in the world work with Miller Heiman Group, which offers the broadest set of sales- and customer-service-based solutions in the market. With 63 offices globally, Miller Heiman Group has the breadth and depth to help every organization drive revenue through talent, training and technology. To learn more, visit our website. Follow us on LinkedIn, Twitter, Facebook, YouTube and Google+.


Lena Mercer
Transcend Insights (Public Relations)

Gwyn Wischmeyer
TSIA (Marketing)

Mark Derowitsch
Miller Heiman Group (Public Relations)