Transcend Insights Receives TSIA Support Staff Excellence Award for Fourth Year in Succession

Oct 16, 2018
By Transcend Insights
Health IT, Population Health & Wellness
Transcend Insights Receives TSIA Support Staff Excellence Award for Fourth Year in Succession

Transcend Insights Receives TSIA Support Staff Excellence Award for Fourth Year in Succession

Population health management technology company recognized for its commitment to customer service

SAN DIEGO, Calif. – October 16, 2018 – Transcend Insights, a population health management technology company, has been recognized by the Technology Services Industry Association (TSIA) for its excellence in customer service for the fourth year in succession. This achievement was recently recognized during the 2018 Technology & Services World conference held in Las Vegas, Nevada.

The Support Staff Excellence Center program, created by the TSIA and delivered via Miller Heiman Group, offers a highly regarded staff development curriculum designed to inspire and propel client support professionals. Through this training, participating organizations are eligible to receive a Support Staff Excellence Center Award which recognizes organizations for achieving top-tier customer service.

As a result of this program, Transcend Insights’ client support staff received this award by maintaining industry-leading, customer service metrics. This includes strong Customer Satisfaction (CSAT) and Net Promoter Scores (NPS). These achievements demonstrate the company’s ongoing commitment to customer service excellence.

“Transcend Insights’ client support team has done an excellent job delivering industry-leading customer service,” said Daniel Skempton, Vice President of Client Services at Transcend Insights. “I am very proud of the team for their continued dedication and support. The award and recognition is well deserved.”

About Transcend Insights

Transcend Insights, the population health technology company of Humana Inc. (NYSE: HUM), provides solutions that rise above data silos and connect care teams with the insights they need to succeed in a value-based care world. By leveraging its leading-edge approach to data aggregation, interoperability and analytics, Transcend Insights provides health systems and care teams visibility into population performance to support a more proactive and coordinated approach to care. To learn more about how Transcend Insights’ technology empowers the transition to value-based care for improved population health and wellness, visit:

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

About Miller Heiman Group

Miller Heiman Group is the global leader in providing organizations sales methodology plus sales technology to drive revenue and change business outcomes. The company’s training, consulting, technology and research solutions align process, people, tools, data and analytics to prepare sales and service organizations for the future of selling. For more information, please visit:


Lena Mercer
Transcend Insights Public Relations

Gwyn Wischmeyer
TSIA (Marketing)

Rosie Gillam
Walker Sands Communications, on behalf of
Miller Heiman Group