Transcend Insights Receives TSIA Level II Certified Support Staff Excellence Center Award

Oct 19, 2016
By Transcend Insights
Health IT

Transcend Insights Receives TSIA Level II Certified Support Staff Excellence Center Award

Population health management leader recognized for its commitment to customer service

CAMPBELL, Calif. – October 19, 2016 – Transcend Insights®, a population health management company, has been recognized by the Technology Services Industry Association (TSIA) for excellence in its support services for the second year in succession. This year, the company earned the coveted TSIA Level II Certified Support Staff Excellence (SSE) Center award, a significant achievement recognized during the 2016 Technology Services World conference held Oct. 17-19 in Las Vegas.

The Level II Support Staff Excellence Center certification, offered by TSIA and delivered by Miller Heiman Group, focuses on improving diagnostic troubleshooting and critical thinking across all levels of a support organization. To earn this award, Transcend Insights’ support staff underwent a rigorous training and certification program which led to significant and demonstrable improvements in key customer service metrics including Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Case Resolution time.

“Earning this award brings some well-deserved recognition to the support team,” stated Daniel Skempton, Vice President of Customer Success at Transcend Insights. “It’s wonderful to see our people continue to raise standards and service levels. We’ve had great customer and employee feedback about these improvements, and we’re committed to maintaining this positive momentum.”

About Transcend Insights

Transcend Insights® is redefining how population health is managed, measured and implemented by providing The Platform for Population Wellness. Our HealthLogix™ technology platform and unified solution suite helps health system executives, care teams and patients transition from episodic to proactive care for long-term wellness. Our partners leverage Transcend Insights’ enterprise solutions to analyze more than 7 billion clinical data points on 14.2 million patients every day. In 2015, our enterprise solutions helped our partners identify over 58.4 million opportunities for care improvement and close more than 5.4 million gaps in care. By providing solutions and insights that support a more proactive, person-centric approach to care, we are powering a better care experience, giving people the freedom to make confident decisions and helping to enable care teams, not tools, to improve the health and long-term wellness of populations.

Transcend Insights is a wholly owned subsidiary of Humana Inc. (NYSE: HUM) and is headquartered in Campbell, Calif., in the heart of Silicon Valley. For more information, please visit, @Transcend_Care, LinkedIn, Facebook and Google+.

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.

About Miller Heiman Group

Miller Heiman Group is one of the largest dedicated performance improvement companies in the world, bringing game-changing insight to sales performance, customer experience and leadership and management. Miller Heiman Group helps companies build and sustain successful, customer-focused organizations that drive profitable revenue and predictable top-line growth on a global scale. To learn more, visit or follow them on FacebookTwitter, YouTube or Google+.



Lena Mercer
Transcend Insights Public Relations

Trisha Bright
TSIA Media

Mark Derowitsch
Miller Heiman Group
Sr. Manager of Communications