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transcend insights customer success

Customer Success


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ONE TEAM: COMMITTED TO YOUR SUCCESS

The Transcend Insights Customer Success team is dedicated to ensuring you receive the value you expect from your investment in our unified solution suite. We are passionate about creating a simplified implementation and support process, so you and your team can focus on running your business and serving your patients.

SIMPLIFIED IMPLEMENTATION AND SUPPORT

At Transcend Insights, we offer an implementation and support methodology that has been refined over the past 10 years of successful client deployments. Each implementation begins with a collaborative discovery process that’s intended to establish a partnership between you and our Customer Success team. Led by a Project Manager, with guidance from a Solution Architect, we will work closely with you and your team to agree on the project scope. A systematic project plan will then be crafted, ensuring the implementation process is done in an efficient and smooth manner. During the implementation process, the Project Manager will provide regular status updates as our Healthcare Business Analysts perform the deployment and configuration work.

The Project Manager will remain your designated point of contact after go-live. You will also have full access to our talented pool of Support Engineers. The post-implementation team’s purpose is to help answer any questions you may have and ensure you get the most out of your population health management initiatives.

RESPONSIVE SUPPORT, WHEN YOU NEED IT

We offer timely coverage along with guaranteed response times. Our Customer Support portal allows you to create and check the status of support tickets, and submit product enhancement requests.